Destination Management Company (DMC) Professional Conference Organizer (PCO)Destination Management Company (DMC) Professional Conference Organizer (PCO)
Business Travel Group is pleased to present its booking, payment systems and cancellation policy. Please note that the period from May to October is high tourist season in Russia. Because of that we recommend you to plan your trip yearly in advance. Please note the following:
All published prices are net in rubles (RUB), you can also select prices to be displayed in USD or EUR;
All published prices include VAT;
Special group prices are available upon request;
All published prices can be changed without prior notification.
Booking
To make your booking via our website please click the button "Book now" and fill in "Booking form". After you have completed all lines please click the button "Send order". Also you can send us your order by e-mail, by fax or via our website page “contact us”.
Booking confirmation will be sent to you by e-mail or by fax within 24 hours after we received your order excluding weekends and Russian public holidays. Payment
For individual guests: 100% pre-payment for all ordered services is required at the moment of booking. If 100% pre-payment is not received 3 working days prior to arrival the reservation is canceled automatically.
For group guests: payment details are available upon request.
Payment can be made:
by Credit Card (in Russian Rubles): Visa, MasterCard, American Express, Union Card, Diners Club. For payment by credit card it is necessary to fill in and sign an authorization form according to our invoice and send it us by fax or by e-mail. Authorization form you may see here.
by Bank transfer for non-residents of Russia (in USD or EURO), for residents of Russia (in Russian Rubles) according to our invoice. Payer is to inform Business Travel Group about each payment by faxing the copy of payment confirmation. The payer is responsible for the expenses of bank service.
Business Travel Group keeps the rights to cancel all reserved services if payment is made untimely, incompletely or incorrectly. Confirmation of booked services
When 100% pre-payment is received by Business Travel Group we supply you with reservation numbers and details for all ordered services by e-mail or by fax and send you the invitation for getting Russian tourist visa (if necessary). Cancellation policy
All cancellations have to be made in written form by e-mail or by fax. The cancellation can be carried out at a working day (from Monday till Friday) from 10.00 till 18.00 at Moscow time with the exception weekends and Russian public holidays. The cancellation is considered to be active when you received written confirmation of cancellation from Business Travel Group.
For individual guests: Cancellation of all services without penalty can be made 48 hours time prior to arrival (excluding hotel reservation). Cancellation of hotel reservation without penalty is available before period mentioned under hotel price list and in your confirmation. Late cancellation and “No Show” are subject to cancellation fee equal to:
100% cost of the first night accommodation including breakfast (if other is not mentioned in your confirmation);
100% cost of all other services (transfers, excursions, etc.)
However, this rule doesn't apply if Business Travel Group arranged visa support. In such cases penalty (1ï786 RUB per person) is taken always in spite of the date when a cancellation has been made.
For group guests: cancellation policy is available upon request. Late arrival and "No show"
In case you do not arrive by an appointed time to the place where services start to be granted:
an order for accommodation in a hotel will be held till 12.00 of next day, then it will be cancelled automatically;
an order for transfers, excursions and other additional services (guides and interprets, rent-a-car with a driver, etc.) will be cancelled automatically.
"Early departure"
In case of early departure you should inform us about it in written form 48 hours (2 working days) prior your planning departure. If it is possible, we will make cancellation and return you money. Otherwise money will not be refunded.
Booking instructions 
